SHIPPING & RETURNS

SHIPPING RATES

  • Singapore: FREE local delivery. No minimum spend. 
  • Malaysia / Brunei / Indonesia: FREE delivery. No minimum spend. Or you can also select from real-time calculated rates from delivery companies.
  • Other Countries: Free shipping with S$100 spend. Or select from real-time calculated rates available from delivery companies. 

Ready Stock Delivery Lead Time (Upon Receipt of Payment):

  • 2 to 3 working days (Singapore)

  • 4 to 6 working days (Malaysia/Brunei/Indonesia)

  • 8 to 12 working days (Other Countries)

 

TERMS & CONDITIONS

  • We endeavour to deliver within the stipulated timeframe. However, should there be any delay in shipment by our supplier &/or courier, we will contact you immediately to inform you - in rare cases like this, you can either opt to:

  • wait for the delayed shipment to arrive OR

  • request for a refund (credited within 14 days)

 

REFUND/EXCHANGE POLICY

  • Your purchased item(s) is/are refundable/exchangeable, unless stated otherwise.

  • Shipping fee is non-refundable. Return shipping fee is at your own cost.

  • We will send any exchanges or replacement items out free of charge.

  • Item(s) for refund or exchange, must reach our office within 14 days upon receipt of your order.

  • All returns must be in the original condition & packaging, with the tags/labels attached & in a saleable condition. Speed Hunter reserves the right to decline your request for refund/exchange if the returned items do not meet the above conditions.

  • We will refund you the full purchase price excluding shipping fee, if you are requesting for an exchange but stock is unavailable.

  • You may request for an exchange of size or a new product. Exchange for a new product must be of the same or lower value as your order - we will not refund the price difference. You will need to pay the price difference if the new product is of a higher price than your order.

  • All refunds will be credited via Paypal/Stripe or bank transfer within 14 working days upon receipt of your returned item(s).

HOW TO REQUEST FOR REFUND/EXCHANGE

E-mail us at bart800k@hotmail.com with the following information:
  • your full name, contact number, request (refund or exchange) & order number.  
  • We will acknowledge your email with further details on how to ship out the item(s) back to our office. Kindly note that you have to bear the return shipping costs.
  • Ship out the item(s) to be refunded or exchanged, only after you have received an acknowledgement email from us.